London Borough of Islington (202329251)
The complaint is about the landlord’s handling of the resident’s reports about the repair of her front door, renewal of a gas cooker hose and installing double radiators.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Lambeth (202438366)
The complaint is about the landlord’s handling of reports of damp and mould and the associated repair.
Metropolitan Thames Valley Housing (MTV) (202433813)
The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the property.
Newcastle City Council (202408433)
The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also investigated the landlord’s complaint handling.
Notting Hill Genesis (202440517)
The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint.
Orbit Housing Association Limited (202431727)
The complaint is about the landlord’s: Handling of the resident’s concerns about a boiler issue. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of a porch leak. Response to the resident’s concerns about asbestos. Complaint handling.
Sandwell Metropolitan Borough Council (202425936)
The complaint is about the landlord’s handling of: The resident’s transfer request. The resident’s reports of antisocial behaviour (ASB). Repairs, damp and mould. The resident’s report that her bathroom is unsafe. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Sandwell Metropolitan Borough Council (202440270)
The complaint is about:
Southern Housing (202325589)
The complaint is about the landlord’s handling of: Repairs to the door intercom system at the resident’s property. The associated complaint.
The Guinness Partnership Limited (202326468)
The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result of the leak The Ombudsman has also considered the landlord’s: complaint handling record keeping