Notting Hill Genesis (202332671)
The complaint is about the landlord’s decision to issue the resident with a Notice of Seeking Possession (NoSP) and its administration of her rent account.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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One Housing Group Limited (202339238)
The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s request for assistance with moving to a new property.
Royal Borough Of Greenwich (202338787)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
Southern Housing (202311483)
The complaint is about: The time taken for the landlord to replace the resident’s front door. The landlord’s complaint handling.
Southern Housing (202312602)
The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal areas. Damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Southwark Council (202409950)
The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative accommodation. Associated Complaint.
The Guinness Partnership Limited (202234692)
The complaint is about the landlord’s handling of the resident’s concerns about their privacy. The Ombudsman has also considered the landlord’s complaint handling.
Town and Country Housing (202301922)
The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The resident’s concerns about the conduct of its officer.
Vivid Housing Limited (202316020)
The complaint is about the landlord’s: Handling of repairs following a leak. Response to the resident’s concerns raised in relation to: Her fridge-freezer. Staff conduct. Extractor fans. The Ombudsman has also considered the landlord’s complaint handling.
Willow Tree Housing Partnership Limited (202317198)
The complaint is about: The landlord’s response to the resident’s reports of defective drainage in the resident’s garden. The landlord’s complaint handling.