Yorkshire Housing Limited (202311148)
The complaint is about the level of compensation awarded by the landlord relating to its handling of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202325326)
The complaint is about the landlord’s handling of:
B3 Living Limited (202123802)
The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports made against her. response to her request to move to an alternative property. complaint handling.
Clarion Housing Association Limited (202226322)
The complaint is about the landlord’s response to reports of garden fencing defects. The Ombudsman has also considered the landlord’s complaint handling.
Flagship Housing Group Limited (202332403)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of outstanding and poor-quality repairs.
Home Group Limited (202319542)
The resident has complained about: The landlord’s response to the sewage leak from her bathroom. The landlord’s response to her concerns about the cleaning that was undertaken following the leak. The level of compensation offered by the landlord. The Ombudsman has also considered the landlord’s complaint handling.
Lewes District Council (202329611)
The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202003616)
The complaint is about the handling of repairs to the resident’s windows.
London & Quadrant Housing Trust (L&Q) (202305058)
The complaint is about the landlord’s: Handling of the resident’s reports about hot water service failures, and the level of compensation it subsequently offered her. Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202402829)
The complaint is about the landlord’s handling of: repairs to the bathroom. repairs to the kitchen. the resident’s report about the behaviour of the landlord’s employees. The Ombudsman has also considered the landlord’s handling of the complaint.