We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage including damp and mould. We have also considered the landlord’s handling of the associated complaints.
The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response to the resident’s report that the kitchen window had no safety catch and her son's bedroom window did not lock. Handling of the complaint. This report also considers the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: Right to Buy (RTB) application. Associated complaint.
The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident in relation to the level of rent and council tax. decision to remove an outbuilding. handling of repairs in the property. response to the resident’s concerns about the lettable standard of the property. response to the resident’s request for a smart doorbell. response to the resident’s concerns about a pest infestation. response to the resident’s concerns about missed appointments. response to the resident’s concerns about staff conduct. The Ombudsman has also considered the landlord’s complaint handling.
The resident has complained about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. Associated complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) including dumping of rubbish by a neighbour. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property and its surrounds. Associated formal complaint.