London Borough of Hillingdon (202310021)
The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has also assessed the landlord’s: complaint handling record keeping.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Luton Borough Council (202229082)
The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint handling.
Melton Borough Council (202234544)
The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s reported delays in being rehoused.
Midland Heart Limited (202323972)
The complaint concerns the landlord’s handling of: Reports of antisocial behaviour (ASB) and noise nuisance from the upstairs’ flat. Reports of leaks into the property. The resident’s concerns regarding staff conduct. The related complaint.
Notting Hill Genesis (NHG) (202302462)
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.
Notting Hill Genesis (NHG) (202306173)
The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges.
One Housing Group Limited (202304182)
This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak repairs. The landlord’s response to the resident’s complaint about its handling of antisocial behaviour (ASB).
Onward Homes Limited (202311474)
The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s complaint handling. The resident has subsequently raised complaints about: The handling of a request for a managed move. Mould in their cupboards. A further leak in their bathroom.
Orbit Group Limited (202313968)
The complaint is about the landlord’s: Handling of the resident’s request to purchase her property through Right to Acquire (RTA). Handling of the associated complaint.
Origin Housing Limited (202336436)
The resident’s complaint is about the landlord’s response to her reports of damp and mould.