London Borough of Sutton (202220388)
The complaint is about the resident’s request for repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202334516)
The resident’s complaint is regarding the landlord’s handling of: Repairs to a communal door lock. An Anti-social Behaviour (ASB) case and associated reports.
Moat Homes Limited (202319013)
The complaint is about the landlord’s handling of the resident’s reports that the heating system was not working properly. The Ombudsman has also considered the landlord’s complaint handling.
One Housing Group Limited (202322111)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property.
Origin Housing Limited (202223894)
The complaint is about the resident’s reports of not receiving window cleaning services from the landlord via service charges.
Peabody Trust (202346852)
The complaint is about the landlord’s handling of the resident’s request to be moved. We have also considered the landlord’s complaint handling.
Reading Borough Council (202332425)
The complaint is about the landlord’s handling of the resident’s concerns regarding damp and mould in the property.
Rooftop Housing Association Limited (202311579)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould at the property. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202313926)
The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling.
Sovereign Network Group (202415159)
The landlord’s response to the resident’s fire safety concerns. We have also considered the landlord’s complaint handling.