Sanctuary Housing Association (202404585)
The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows at his property.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sheffield City Council (202309044)
The complaint is about the landlord’s handling of the resident’s reports of: a leaking pipe in the bathroom and subsequent repairs and temporary housing. the landlord’s connection and removal of appliances and damage to the laminate flooring. repairs to the roof and windows unrelated to the leaking pipe. the associated complaint The Ombudsman has also considered the landlord’s record keeping.
Sheffield City Council (202334268)
The complaint is about the landlord’s: Handling of the resident’s request for rehousing. Handling of reports of anti-social behaviour.
Sheffield City Council (202334289)
The complaint is about the landlord’s handling of: Leaks entering the resident’s property. The resident’s reports of antisocial behaviour (ASB).
Southern Housing (202310835)
The complaint is about the landlord’s handling of the resident’s: reports of an odour of sewage in the property. associated complaint.
Southway Housing Trust (Manchester) Limited (202306190)
The complaint is about the landlord’s response to the resident’s reports of defects with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202321413)
The complaint is about the landlord’s handling of repairs to the front of the building.
Stonewater Limited (202310570)
The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the landlord’s complaint handling.
Stonewater Limited (202315294)
The complaint is about the landlord’s handling of: Reports of leaks into the bathroom. The associated complaint.
Stonewater Limited (202317801)
The complaint is about the landlord’s: Response to the resident’s reports of ASB in 2023. Response to the resident’s report of a storage heater fire. Response to the resident’s reports of damp and mould in the property. Response to the resident’s reports of repair issues in the property. Complaint handling.