Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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A2Dominion Housing Group Limited (202228086)

This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling.

Abri Group Limited (202233472)

The complaint is about: The landlord’s response to the resident’s reports of problems with her back garden. The landlord’s handling of the associated complaints.

Abri Group Limited (202234471)

The complaint is about the landlord's handling of the resident's requests to remove waste from the area surrounding her home. The Ombudsman has also considered the landlord’s complaint handling.

Bromford Housing Group Limited (202407342)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

Castles & Coasts Housing Association Limited (202317613)

The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her hedge to be replaced with fencing. We have also investigated the landlord’s complaint handling.

Cornwall Housing Limited (202431990)

The complaint is about the landlord’s handling of the resident’s reports about damp and mould.

East Midlands Housing Group Limited (202430025)

The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the associated complaints.

Kirklees Metropolitan Borough Council (202427118)

The complaint is about the landlord’s handling of: repairs for damp and mould. a bathroom replacement. the associated complaint.

London & Quadrant Housing Trust (202320315)

The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (202325879)

The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been investigated.