We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports about an increase in his energy bills. Contractors accessing the property roof without prior notice. The resident’s request for a rent refund and the associated complaint.
The complaint is about the landlord's handling of: Roof repairs. Complaint handling.
The resident’s complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB) about her neighbour. The resident’s request for a management move. The resident’s concerns about fire safety.
The complaint is about: The local council’s response to the resident’s reports about a faulty streetlight. The landlord’s response to the resident’s reports about a faulty streetlight. The landlord’s handling of repairs to the roof.
The complaint is about the landlord’s response to the resident’s reports that the property was damp and cold. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Concerns over staff conduct. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Requests for repairs following water ingress into the property. Damp and mould. The ceiling collapsing. The associated complaint.
The complaint is about the landlord's handling of repairs to the communal stopcock.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also assessed the landlord’s complaint handling.
This complaint is about the landlord’s responses to the resident’s complaints about its decisions regarding a universal key system in the resident’s borough .