Sanctuary Housing Association (202419490)
The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202420940)
The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at her property.
Sanctuary Housing Association (202441504)
REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Southern Housing (202413945)
The complaint is about the landlord’s handling of concerns about: The property condition following a mutual exchange. A right of way. Reports of antisocial behaviour (ASB).
The Guinness Partnership Limited (202347800)
The complaint is about the landlord’s response to the resident’s concerns about her garden path.
The Guinness Partnership Limited (202405704)
The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door.
The Guinness Partnership Limited (202407989)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler.
The Riverside Group Limited (202347969)
The complaint is about the landlord’s handling of: Repairs to the underfloor heating system. The associated complaint.
Watford Community Housing Trust (202428513)
The complaint is about: The landlord’s handling of repairs to the front door. The landlord’s response to the resident’s concerns about fire safety. The landlord’s response to the resident’s concerns about disruption caused by major works and her request to be moved. We have also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202447121)
The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent damage to the property.