Southern Housing (202306922)
The complaint is about the landlord's handling of: The resident's reports of issues with the heating and hot water system. The resident's complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202211561)
This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.
Clarion Housing Association Limited (202221917)
The complaint is about: The level of compensation paid by the landlord in recognition of damage to personal belongings, and its handling of repairs in the property. The resident’s concerns about arrears on her rent account and her liability to pay these.
Hammersmith and Fulham Council (202311490)
The complaint is about the landlord's handling of repairs to the kitchen and bathroom. The Ombudsman has also investigated the landlord’s complaint handling.
Haringey London Borough Council (202346245)
This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s kitchen and subsequent loss of hot water. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Hyde Housing Association Limited (202313313)
This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and a broken bin.
IKE Supported Housing Limited (202306074)
The complaint is about: The support put in place for the resident whilst fire safety works were being carried out in the property. The landlord’s consideration of the resident’s vulnerabilities when arranging fire safety works in the property.
Karibu Community Homes Limited (202301362)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated formal complaint.
London Borough of Hackney (202327062)
The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the complaint.
Orbit Housing Association Limited (202226906)
The complaint is about the landlord’s handling of reports of damp and mould, including requests for repairs to windows. The Ombudsman has also investigated the landlord’s handling of the resident’s complaint.