Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of heating repairs (including concerns about the adequacy of the heating). The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated repairs.
The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom ceiling) following the orders in a previous Ombudsman report. The handling of the associated complaint.
The complaint is about is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: The resident’s reports of repeated leaks affecting the property. The resident’s reports of damage to her belongings. The resident’s request to be rehoused. The associated complaint.
The complaint is about the landlord's: Response to the resident’s subject access request (SAR). Handling of the resident’s concerns of a neighbour’s Right to Buy (RTB) purchase of a property. Handling of the resident’s reports of antisocial behaviour by a neighbour. Handling of the resident's reports of leaks at the property. Handling of remedial works required at the property. Complaint handling.
The complaint is about the landlords response to the resident's request for repairs to the patio door handles and locking mechanism.
The complaint is about the landlord's handling of the resident’s concerns about the suitability of decant accommodation. The Ombudsman will also investigate the landlord’s complaint handling.
The complaint is about: The landlord's handling of the resident’s personal belongings in his former property following a fire. The landlord's decision to restrict the resident's access to his former property following a fire.
The complaint is about the landlord’s handling of window repairs.