Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of the resident’s concerns about information she had been provided with in relation to access to a communal garden. Response to the resident’s concerns about the condition of the garden. Handling of the associated complaint.
The complaint is about the landlord’s: Response to the resident’s concerns following a missed gas safety check. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The resident’s reports of damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s request for a management transfer. The Housing Ombudsman has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of: The resident’s concerns about the condition of the property when moving in. The resident’s reports of a leak, damp and mould and associated remedial repairs in the property. The resident’s concerns about the communal space including cleaning and works to the communal lift. The resident’s reports of a pest infestation in the property. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports of damage to belongings. Complaint handling.
The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of damp and mould and repairs at the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak affecting her property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of outstanding repairs in the property. The resident's reports of a dangerous tree in her garden. The resident's complaint.