Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s personal information in relation to information it provided to its contractors, sub-contractors and consultants. The resident’s requests for reasonable adjustments , under the Equality Act 2010, during district heating replacement works. Follow-up work and damage caused to the resident’s property following completion of roof repairs and ceiling repairs in 2022.
The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling of reports about its staffs conduct. Complaint Handling.
The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. This Service has also considered the landlord’s handling of the complaint.
REPORT COMPLAINT 202209312 Notting Hill Genesis (NHG) 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
The complaint is about the landlord’s handling of the resident’s report that she had no heating or hot water.
The complaint is about: The landlord’s response to the resident’s reports of ongoing leaks from the flat above. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports concerning repairs to the garden and drainage system. Reports of damp and mould in the property. Associated complaints.
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the above property. Handling of the resident’s reports of damp and mould. The resident’s claim for compensation, including damage to his belongings.