Hyde Housing Association Limited (202305990)
The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to the ceiling. The landlord’s handling of the associated complaints.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202337287)
The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.
Southend-on-Sea City Council (202309216)
The complaint is about the landlord’s handling of the resident’s request for it to: reinstate an external security gate. install external lighting by his flat. The Ombudsman has also assessed the landlord’s complaint handling.
Southern Housing (202301251)
The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to his bedroom ceiling collapsing. The remedial works to the bedroom ceiling, including the quality of the work. The associated complaints.
Accent Housing Limited (202231933)
The complaint is about the landlord’s: Response to the resident’s reports about drainage issues in the bathroom. Complaint handing.
Camden Council (202308263)
The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.
Chesterfield Borough Council (202307997)
The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.
Lewisham Council (202224509)
The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.
Norwich City Council (202220934)
The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.
Peabody Trust (202340829)
The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.