Clarion Housing Association Limited (202401269)
The complaint is about the landlord’s response to the resident’s reports of recurring damp and mould and associated repairs. The Ombudsman has also considered the landlord’s handling of the complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202419433)
The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer.
East Midlands Housing Group Limited (202403923)
The complaint is about: The landlord’s handling of reports of a lack of heating and hot water. The landlord’s response to reports of damp and mould. The associated complaint handling.
Great Places Housing Association (202313033)
The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202407684)
The complaint is about the landlord’s handling of the resident’s reported roof and kitchen light repairs. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
Harlow District Council (202319949)
The complaint is about the landlord’s response to the resident about the property condition and her repairs reports.
Hastoe Housing Association Limited (202405105)
The complaint is about:
Homes Plus Limited (202304014)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Lambeth Council (202409760)
The complaint is about the landlord’s: handling of the resident’s reports of outstanding repairs recommended by pest control; record keeping; handling of the resident’s reports of repairs and damp issues in her bathroom and kitchen; handling of the resident’s reports of repair issues to the garden fence: The Ombudsman has also considered the landlord’s complaint handling.
Lincolnshire Housing Partnership Limited (202310248)
The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. The complaint is also about the landlord’s complaint’s handling and the level of compensation offered.