Clarion Housing Association Limited (202347323)
The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and the level of compensation offered. The associated complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202415814)
The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal areas.
Clarion Housing Association Limited (202419523)
The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice.
Clarion Housing Association Limited (202444359)
The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other users of the car park with regards to the landlord’s refusal to issue him a parking permit. transfer requests. associated complaint.
Curo Places Limited (202420836)
The complaint is about the landlord’s decision not to evict the resident’s neighbour following the resident’s report of an incident. This investigation has also considered the landlord’s handling of the complaint.
Home Group Limited (202346602)
The complaint is about the landlord’s handling of the resident’s reports about: Broken communal doors to access the building and queries about the costs of repairs. Antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (202220464)
The complaint is about the landlord’s handling of: Repairs to the resident’s roof and kitchen window. The associated complaint.
London Borough of Enfield (202332101)
The complaint is about the landlord’s handling of energy efficiency works at the resident’s property.
London Borough of Hackney (202415271)
The complaint is about the landlord’s handling of: The resident’s reports of ongoing antisocial behaviour (ASB) and noise. The complaint.
London Borough of Lewisham (202422601)
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould. Concerns about the condition of the property. Queries about a rent account and service charges. We have also considered the landlord’s complaint handling.