Hammersmith and Fulham Council (202234317)
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Hexagon Housing Association Limited (202229905)
The complaint is about the landlord’s response to: The resident’s reports of repairs required when she moved into the property. The associated formal complaint.
Hyde Housing Association Limited (202218277)
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
Incommunities Limited (202313922)
The complaint is about the landlord's handling of the resident’s reports of unreasonable levels of noise from the floorboards in the property above.
Kirklees Council (202234428)
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.
Lewisham Council (202331984)
The complaint is about: The landlord’s handling of reports of outstanding repairs to a toilet due to a leak and associated sewage leaks. The landlord’s handling of reports of outstanding repairs to the back balcony doors. The landlord’s handling of the resident’s complaint.
LiveWest Homes Limited (202227876)
The complaint is about the landlord’s handling of the resident’s request for a management transfer.
London & Quadrant Housing Trust (L&Q) (202225494)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the balcony door. Repairs following a bathroom leak. Repairs to communal windows Overflowing bins and grounds maintenance. The associated complaint. Repairs to the communal entrance door.
London & Quadrant Housing Trust (L&Q) (202319292)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and hate incidents. The landlords handling of the resident’s complaint.
London & Quadrant Housing Trust (L&Q) (202322436)
The resident’s complaint was about: The landlord’s response to the resident’s reports about her heating that it was too hot and that there was a loss of heating in December 2022 onwards. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.