Southern Housing (202323460)
The complaint is about the landlord’s handling of the resident’s concerns about its administration of his service charge account. We have also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Southern Housing (202404604)
The complaint is about the landlord’s response to the resident’s: Request for carpet in the communal area. Reports of antisocial behaviour (ASB), specifically noise nuisance. The Ombudsman has also considered the landlord’s handling of the ASB complaint.
Southwark Council (202315518)
The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, including a subsequent mice infestation. Associated complaint.
Southwark Council (202317480)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Sovereign Network Homes (202315751)
The complaint is about the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and the associated repairs. Damage to flooring during remedial works. The landlord’s complaint handling has also been considered.
The Guinness Partnership Limited (202231130)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Guinness Partnership Limited (202316630)
The complaint is about: The landlord’s handling of the resident’s request for a dedicated car parking space. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202318212)
The complaint is about the landlord’s handling of repairs to the communal front door of the resident’s building.
The Guinness Partnership Limited (202339341)
The complaint is about the landlord’s: Handling of the resident’s concerns about communal cleaning. Handling of the initial one-off cleaning cost. Complaints handling.
The Riverside Group Limited (202319298)
The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, and antisocial behaviour (ASB) by this neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.