We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint relates to: The landlord’s response to the resident’s concerns about: The garden boundary. Its handling of repairs, and her request for alternative housing and payments. The landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s: Request to replace the electrical heating system. Associated complaint.
The complaint is about the landlord’s handling of: The repairs to the boiler and heating. The resident’s reports of damp and mould. The repairs to the bathroom light. The removal of the overgrown trees in the garden. The repairs to the broken fence. The repairs to the windows and the doors The associated complaints.
The complaint is about the landlord’s: handling of communal grounds maintenance services. complaint handling.
The resident’s complaint is about the landlord’s handling of her repair requests following a mutual exchange.
The resident’s complaint is about the landlord’s handling of repairs to the heating and hot water system.
The complaint is about the landlord’s handling of the: Resident’s reports of a leak. Associated complaints.
The complaint is about the landlord’s handling of the resident’s concerns about its service charges including cost of communal lighting being connected to his utility meter.
The complaint was about: The landlord’s response to the resident’s concerns about the quality of fire safety works, its contractors and her request that the landlord pay for the fire safety works. The consultation for and the costs of fire safety works.
The resident’s complaint is about the conduct of a staff member while handling an antisocial behaviour (ASB) case.