Birmingham City Council (202231444)
The complaint is about the landlord’s handling of repairs to: The wet room Shower. Drainage. The heating/boiler. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Birmingham City Council (202313822)
The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Birmingham City Council (202318668)
The complaint is about the landlord’s handling of the resident’s reports of an overgrown embankment impacting her garden.
Citizen Housing (202317688)
The complaint is about the disposal of the resident’s belongings, following an eviction. We have also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202217128)
The complaint is about the landlord’s: Handling of repairs to gutters, boiler, and radiators. Response to concerns about the conduct of contractors. Response to a request for a refund.
Clarion Housing Association Limited (202234694)
The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling.
Derby City Council (202300055)
The complaint is regarding the landlord’s handling of the resident’s requests for it to install CCTV.
Epping Forest District Council (202317860)
The complaint is about the landlord’s response to the resident’s reports about the loss of hot water.
Flagship Housing Group Limited (202317828)
The complaint is about the landlord’s response to the resident’s concerns about the property condition.
Golding Homes Limited (202318490)
The complaint is about the landlord’s handling of the resident’s: Concerns over car parking outside her house. Concerns about a potential data breach. Associated complaint.