Southern Housing (202336178)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) relating to noise nuisance. This report has also taken into consideration the landlord’s handling of the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bromford Housing Group Limited (202337217)
REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
ForHousing Limited (202343435)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The associated complaint.
Lambeth Council (202334956)
The complaint is about the landlord’s handling of: Leaks into the property, which caused damp and mould. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
London & Quadrant Housing Trust (L&Q) (202304413)
The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Barking and Dagenham (202346624)
The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. The presence of damp and mould in the property. This report also looks at the landlord’s handling of the resident’s complaint.
London Borough of Newham (202212786)
The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The Ombudsman has also investigated the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202308931)
The complaint is about: The landlord’s handling of reports of damp in the resident’s property. The landlord’s handling of reports of the communal hallway being in poor condition. The landlord’s failures contributing to the death of the resident. The Ombudsman has also investigated the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202301459)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the roof, due to a leak.
Southern Housing (202221251)
The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports of damp and mould in the property. Complaint handling.