Sage Rented Limited (SRL) (202311732)
The complaint is about the landlord’s handling of the impacts on the resident of leaks at the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Shepherds Bush Housing Association Limited (202324063)
The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB).
Southern Housing (202318776)
The complaint concerns the landlord’s handling of the resident’s reports of a bed bug and mice infestation.
Stonewater Limited (202329440)
The complaint is about the landlord’s handling of: The resident's requests for repairs following a flood. The resident’s request for compensation for damage following a flood.
The Guinness Partnership Limited (202406803)
The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of the bathroom flooring. Reports of a faulty electric shower. Concerns about window cleaning. The associated complaint.
The Guinness Partnership Limited (202432658)
The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and mould. The landlord’s handling of the associated complaints.
Vivid Housing Limited (202328475)
The complaint is about the landlord’s handling of the resident’s reports of repairs to her soffit and bathroom tiling.
West Kent Housing Association (202340274)
The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at the front of the property. The replacement of the resident’s front door. The associated complaint.
A2Dominion Housing Group Limited (202335032)
The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. associated complaint.
Accent Housing Limited (202314860)
The complaint is about the landlord's: Handling of the resident's reports of a leak at his property. Complaint handling.