Peabody Trust (202417283)
The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Peabody Trust (202417776)
The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling.
Peabody Trust (202424687)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint.
Peabody Trust (202443795)
The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation request. The resident’s complaint.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202418797)
The complaint is about the landlord’s handling of the resident’s reports about dampness, humidity and mould.
Plymouth Community Homes Limited (202446159)
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould and poor ventilation. The resident’s reports of an ant infestation. The resident’s concerns about patio repairs.
Royal Borough Of Greenwich (202321818)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by her neighbour. Associated complaint.
Sanctuary Housing Association (202446528)
The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen units. Living room window. Storage heaters. We have also considered the landlord’s complaint handling.
Sheffield City Council (202420198)
The complaint is about the landlord’s decision to recharge the resident for the cost of a lock change, to clean and clear his property, and the required method of payment.
Southern Housing (202336236)
Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint.