Royal Borough Of Greenwich (202127512)
The complaint is about the landlord’s: Handling of the resident’s request to pay her service charge bill over an extended period. Handling of the resident's queries about the administration charge.
Decisions
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Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
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Royal Borough Of Greenwich (202411245)
The complaint is about: The landlord’s response to the resident’s reports about the standard of works to her home. The landlord’s response to the resident’s reports about the conduct of contractors. The Ombudsman has also considered the landlord’s complaints handling.
Sanctuary Housing Association (202408768)
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
Southern Housing (202401200)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the associated complaint handling.
Stonewater Limited (202413372)
The complaint is about the landlord’s response to the resident’s: reports of water ingress and associated damp and mould. complaint. We have also assessed the landlord’s record keeping.
The Riverside Group Limited (202315925)
The complaint is about the landlord’s handling of the resident’s responsive repairs, including a paving slab to the front of the property and the rear garden fence.
The Riverside Group Limited (202321479)
The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.
The Riverside Group Limited (202325285)
The complaint is about the resident’s request for information about his service charge.
The Riverside Group Limited (202330237)
This complaint is about the landlord’s response to the resident’s concerns about the condition of the property when it was let to her.
Thirteen Housing Group Limited (202234205)
The complaint is about the landlord’s response to the resident’s request to buy the property. The Ombudsman has also considered the landlord’s complaint handling.