Lancaster City Council (202210325)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202215121)
The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. Bathroom taps. Warped floorboards. A report that the resident had been injured within her property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Barking and Dagenham (202212904)
The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint.
Metropolitan Thames Valley Housing (MTV) (202316428)
The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This Service has also investigated the landlord’s complaint handling.
Peabody Trust (202306657)
The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Sandbourne Housing Association (202324398)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from her neighbour.
Citizen Housing (202226417)
The complaint is about: The landlord’s handling of repairs to resolve damp and mould. The landlord’s handling of repairs to installations for the supply of hot water. The landlord’s complaint handling. The landlord’s response to the resident’s request for compensation for damaged furniture and personal injury due to damp and mould. The Ombudsman has also considered the landlord’s record keeping and information management.
Peabody Trust (202214147)
The complaint is about the landlord’s handling of the resident’s: Reports about the standard of communal cleaning, security of the bin store, and communication. Associated formal complaint.
South Tyneside Council (202342147)
This complaint is about the landlord’s response to the resident’s reports of cold, damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Brighton and Hove City Council (202325482)
The resident’s complaint is about the landlord’s handling of: Her reports of antisocial behaviour (ASB). Her concerns about an overgrown tree in her neighbour’s garden. Her complaint.