Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Plus Dane Housing Limited (202336244)

The complaint is about the landlord’s handling of damp and mould. We have also assessed the landlord’s complaint handling.

Sandwell Metropolitan Borough Council (202446323)

The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The resident’s reports of anti-social behaviour (ASB). The Ombudsman has also looked at the landlord’s complaint handling.

Together Housing Association Limited (202422315)

The complaint is about the landlord’s handling of the resident’s Concerns about the conduct of a staff member. Reports of harassment from a neighbour.

Accent Housing Limited (202330977)

The complaint is about the landlord’s handling of the resident’s reports about water ingress at her home.

London & Quadrant Housing Trust (202347704)

The complaint is about the landlord’s handling of: Window repairs. The associated complaint.

Magenta Living (202347508)

This complaint is about the landlord’s response to the resident’s reports of: Issues with his boiler. Damp and mould. Issues with his toilet radiator and associated damage.