Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Nottingham City Council (202420013)

The resident has complained about: The landlord’s response to their reports of a foul odour in the property. We have also investigated: The landlord’s record keeping. The associated complaint handling.

Your Housing Group Limited (202419939)

The complaint is about the landlord’s response to the resident’s concerns regarding the standard of cleaning in the communal areas and associated window damage.

A2Dominion Housing Group Limited (202314196)

The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments.

Accent Housing Limited (202339280)

The complaint is about the landlord’s handling of repairs to the wet room. The associated complaint.

Clarion Housing Association Limited (202328170)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for a housing transfer. We have also considered the landlord’s complaint handling.

First Choice Homes Oldham Limited (202343725)

The complaint is about the landlord's handling of defects reported by the resident.

Futures Housing Group Limited (202424095)

The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Complaint handling.

Notting Hill Genesis (202446412)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing.

Places for People Group Limited (202327952)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould from May 2024.

Platform Housing Group Limited (202415962)

The resident’s complaint is about: The landlord's handling of repairs relating to damp. The landlord's handling of the associated complaint.