We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202425583 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident made a formal complaint after the landlord did […]
Decision Case ID 202203603 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background Both the resident, and his wife, were in contact wit the landlord […]
Decision Case ID 202330242 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident lives in a ground floor flat. She has reduced […]
Decision Case ID 202522343 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 29 April 2026 Background The resident told the landlord that she was experiencing damp […]
Decision Case ID 202341374 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date 29 April 2026 Background The resident was in the process of purchasing the property […]
Decision Case ID 202504045 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 29 April 2026 Background The resident reported antisocial behaviour (ASB) to the landlord. She requested […]
Decision Case ID 202403276 Decision type Investigation Landlord Westward Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 29 April 2026 Background The resident reported damp and mould in her porch on 22 […]
Decision Case ID 202419700 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 April 2026 Background The resident complained to the landlord on 9 July […]
Decision Case ID 202343974 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 28 April 2026 Background The resident moved into the property on 28 November 2022. The […]
Decision Case ID 202524395 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 April 2026 Background At the time of the complaint the […]