Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

Select type

Complaint Category

Select complaint category

Outcome

Select outcome

Tenure

Select tenure

Orders

Select order

Metropolitan Thames Valley Housing (MTV) (202445340)

The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint.

Moat Homes Limited (202418213)

The complaint is about the landlord’s handling of kitchen repairs.

Notting Hill Genesis (202331059)

The complaint is about the landlord’s response to the resident’s concerns about access to her garden.

Peabody Trust (202420640)

The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s reports of a roof leak. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.

Sanctuary Housing Association (202344107)

The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors.

Southwark Council (202421325)

This complaint is about the landlord’s handling of: The resident’s reports of window issues. The associated complaint.

Amplius Living (202423616)

The complaint is about the landlord’s handling of the: Resident’s reports about the standard and frequency of grounds maintenance. Associated complaint.

Aster Group Limited (202325757)

The complaint is about the landlord’s handling of repairs to the resident’s property following a mutual exchange.

Curo Places Limited (202449268)

The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

Haringey London Borough Council (202319401)

The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to the resident’s property’s leaks. The Ombudsman has also considered the landlord’s complaint handling.