Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sanctuary Housing Association (202330672)

The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling.

Stonewater Limited (202336531)

This complaint is about the landlord’s handling of reports of water ingress at the property.

The Guinness Partnership Limited (202334737)

This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of repairs to the back door. We have also considered how the landlord handled the complaint.

A2Dominion Housing Group Limited (202319987)

The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about the ground maintenance service being provided. Associated complaint.

A2Dominion Housing Group Limited (202334443)

The landlord’s handling of the resident’s request for it to install a lift in her building.

Accent Housing Limited (202309091)

The complaint is about the condition of the resident’s property at the start of her tenancy.

Aster Group Limited (202319962)

The complaint is about the landlord’s response to the resident’s reports of a leak.

City of Westminster Council (202418222)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould due to ventilation issues. Request for a move on medical grounds. Associated complaint.

Clarion Housing Association Limited (202322286)

The complaint is about the landlord’s handling of the resident’s request for a management transfer.

Clarion Housing Association Limited (202323615)

The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint.