We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and heating in the property. The complaint. The landlord’s complaint policy says it runs a 2 stage process. It aims to respond at stage 1 within 10 working days of logging the complaint. It will respond at stage 2 within 20 working days of logging the complaint. It says it will log complaints at both stage 1 and 2 within 5 working days of receipt.
The complaint is about the landlord’s handling of the resident’s request to: Repair the heating system. Replace the smoke detector. Repair the fire sprinkler system. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.
The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and damage to his belongings. response to reports of damp and mould in the resident’s property. handling of the resident’s complaint.
This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint.
The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s report of a leak and subsequent damage to her boiler.
The complaint is about the landlord’s handling of: The repairs to the living room radiator. The repairs to the gate. The resident’s report of the garage subsiding.
The complaint is about the landlord’s handling of the resident’s: Reports that other residents were using the communal washing line area to socialise. Reports that the bin storage area was unused. Associated complaint.
The complaint is about the landlord’s handling of fence repairs at the resident’s property.