Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the tenancy, the signup, and her request for the report of its inspection before she moved in. the resident’s concerns about the floors. the resident’s concerns about adapted units. the resident’s concerns about the hot water not being of a sufficient temperature. The complaint and its refusal to consider compensation.
The complaint is about: The landlord’s handling of damp and mould and associated repairs. This Service will also investigate the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s request to move to a new property. The landlord handling of reports about staff conduct.
The complaint is about the landlord’s handling of: Reports of damp, mould and moisture. Repairs to the bathroom light. Its decision not to replace a kitchen sink unit. The associated complaint.
This complaint is about the landlord’s response to the resident’s concerns around recurring damage to the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: An unsatisfactory kitchen. Poor drainage in the garden. The lack of a tap in the garden.
The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint.
The complaint is about the landlord’s: Handling of a leak from the resident’s radiator. Decision not to replace the resident’s carpet. Complaint handling.
The complaint is about the landlord’s handling of: Shower repairs. The resident’s requests for the heating system to be upgraded. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.