London & Quadrant Housing Trust (L&Q) (202324172)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Brent (202329275)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.
London Borough of Tower Hamlets (202329899)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould, and the associated repairs request to repair her interior doors associated complaint
North Tyneside Council (202405851)
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments in its communication with him.
Sanctuary Housing Association (202408768)
The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water.
Southern Housing (202401200)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman has also considered the associated complaint handling.
The Riverside Group Limited (202321479)
The complaint is about the landlord’s response to the resident’s: Requests to replace and repair the front door. Associated complaint.
The Riverside Group Limited (202325285)
The complaint is about the resident’s request for information about his service charge.
London & Quadrant Housing Trust (L&Q) (202415792)
The complaint is about the landlord’s handling of the resident’s reports of flooding, damp, and mould, and requests for associated repair works.
London Borough of Hackney (202336516)
REPORT COMPLAINT 202336516 London Borough of Hackney 28 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]