Notting Hill Genesis (NHG) (202313540)
The complaint is about the landlord's handing of: the resident's request for compensation, following a flood. the associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202201272)
This complaint is about the landlord’s response to the resident’s: Concerns about the security at their block. Request for the ‘wholesale redesign’ of their block. Request that the landlord clarify its role and responsibilities with regards to: Service Charges, including what these covered. The estate manager and caretakers. Concerns about flooding in the basement in 2019 which remained for several months. Concerns about the landlord’s initiative in 2021 to clear communal walkways. Reports of issues with pests in their block and in the external areas. Reports of the ‘substandard’ communal door to their block. Reports of issues with the condition of their block including the standard of decoration and the communal cleaning. This complaint is also about the landlord’s handling of the associated complaint.
Somerset Council (202313492)
The complaint is about the landlord’s handling of: scheduling the resident's gas safety check appointments. the resident's vulnerabilities while dealing with his service requests.
Winchester City Council (202315836)
The complaint is about the landlord’s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
Accent Housing Limited (202309845)
The complaint is about the landlord’s handling of the resident’s reports of a leak and damage to the living room ceiling. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Colchester City Council (202232634)
The complaint is about the landlord’s handling of the resident’s reports of multiple repairs to his home.
London Borough of Harrow (202346881)
The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202314025)
The complaint is about the landlord’s handling of the resident’s reports of leaks and a request to repair damage caused by the leaks.
Sovereign Network Group (202315568)
The complaint is about the landlord’s handling of a property transfer offer.
The Guinness Partnership Limited (202234598)
The complaint is about the landlord’s response to the resident’s reports of: Leaks in the carpark. Leaks on the balcony. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.