Vivid Housing Limited (202336673)
The complaint is about the landlord’s handling of the resident’s: Reports about the frequency of grounds maintenance. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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City of York Council (202447972)
The complaint is about the landlord’s handling of the resident’s reports of: Issues with the condition of the property when she moved in. Outstanding repairs to the property, including the condition of the kitchen, and the related damp and mould The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202322362)
The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Croydon (202419946)
The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. a faulty storage heater. various outstanding repairs. damage to personal possessions. This report has also considered the landlord’s complaint handling.
North Yorkshire Council (202343463)
The complaint is about the landlord’s handling of the resident’s reports of: antisocial behaviour (ASB) from her neighbour. damp in the kitchen, living room, and hallway. various repairs, including repointing in the loft, a drafty bathroom window, and a missing seal on the front door.
One Manchester Limited (202442781)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to the property. The complaint and the level of redress offered.
Peabody Trust (202331637)
The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response to the resident’s concerns about the presence of lead within the property. Complaint handling.
Peabody Trust (202452171)
The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain.
Platform Housing Group Limited (202452984)
The complaint is about the landlord’s handling of the residents reports of noise nuisance.
Sage Rented Limited (202344731)
The complaint is about the landlord’s handling of: Redress for the resident’s hot water issues from 22 July 2023 to 26 November 2023. The resident’s complaint.