London Borough of Camden Council (202324855)
The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no heating and hot water.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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London Borough of Croydon (202405183)
The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hammersmith and Fulham (202313990)
The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks within and outside of the property. Window issues. Front door issues. Damp and mould.
London Borough of Havering Council (202416725)
The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).
London Borough of Lambeth (202322315)
The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint.
London Borough of Newham (202205788)
The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to the infestation. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
London Borough of Waltham Forest (202405702)
The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The associated complaint.
London Borough of Waltham Forest (202428160)
The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water.
Milton Keynes City Council (202315355)
The complaint is about the landlord’s handling of the resident’s: Report of a blocked communal soil stack pipe. Associated complaint.
Moat Homes Limited (202341736)
The complaint is about the landlord’s: Response to the resident’s concerns over a leak into his property. Handling of the associated complaint.