Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Notting Hill Genesis (202219947)

The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour (ASB) from gangs congregating in and around the block. The resident’s concern that he was paying for services that were not being provided and the level of the service charges and management fees. Its communication with the freeholder’s managing agent regarding the request for an External Wall System (EWS1) form. The related complaint. The Ombudsman has also considered the landlord’s record keeping.

Onward Homes Limited (202414592)

The complaint is about the landlord’s handling of the resident’s: Report that it breached data protection (GDPR) by disclosing she was an employee and resident to third parties. Reports of antisocial behaviour (ASB) caused by neighbours. Associated complaint.

Peabody Trust (202218975)

The complaint is about the landlord's response to the resident’s: Reports of leaks, damp, and mould. Associated formal complaint.

Peabody Trust (202312236)

The complaint is about the landlord’s handling of: Reports of issues with the heating and hot water. The associated complaint.

Peabody Trust (202417674)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould and the related repairs. Asbestos and the replacement of his flooring. We have also considered the landlord’s handling of the associated complaints.

Poplar Housing And Regeneration Community Association Limited (202319996)

The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns about water meter access. concerns about cladding works. concerns about communications. reports of a leaking balcony. reports of dogs residing in the building. concerns about the cleanliness, maintenance and security of the communal areas. request for a dry riser to be relocated. The Ombudsman has also considered the landlord’s complaint handling.