Leicester City Council (202407619)
The complaint is about the landlord’s response to the resident’s: Request for a key fob. Reports of antisocial behaviour (ASB). Reports of suspected lodgers living at neighbouring properties. Associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (202434694)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
London Borough of Barnet (202410299)
This complaint is about the landlord’s response to repairs to the balcony door.
Notting Hill Genesis (202404192)
The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint handling.
Onward Homes Limited (202419128)
The complaint is about the landlord’s handling of: The resident’s reported water leaks and damage caused; the associated complaint.
A2Dominion Housing Group Limited (202342027)
This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have also considered how the landlord handled the resident’s complaint.
Harlow District Council (202435429)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and fly-tipping by a neighbour. The Ombudsman will also investigate the landlord’s handling of the resident’s most recent complaint.
Newlon Housing Trust (202401967)
The complaint is about: The landlord’s handling of the resident’s request to move. The landlord’s handling of the resident’s complaint.
Orbit Group Limited (202419704)
The complaint is about the landlord’s response to the resident’s request for re-imbursement of rent and utilities following a temporary move.
Plus Dane Housing Limited (202425260)
The complaint is about the landlord’s handling of the resident’s requests for: A move. Adaptations to the property.