Peabody Trust (202212509)
This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The associated complaint.
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This complaint is about the landlord’s handling of: Reports about staff conduct. Reports about the standard of communal cleaning. The associated complaint.
The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.
The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
The complaint is about the landlord’s response to the resident concerning a fire at the block.
The complaint is about the landlord’s handling of the redeployment of the resident warden.
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.
The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.