We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: Planned maintenance of communal areas. Access to, and maintenance of, a communal bike storage. Requests for window cleaning. Requests to install a video intercom. Service charge enquiries. Repairs to a communal lift. Reports about car parking issues. The associated complaint.
The complaint is about the landlord’s handling of: its investigation into a report of antisocial behaviour (ASB) involving the resident’s partner and her neighbour. repairs relating to a leak from the roof. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) by a neighbour. Reports about CCTV cameras and a security light installed by a neighbour. Associated complaint.
The complaint is about the landlords handling of the resident’s: Reports of a leak and the associated roof repairs. Reports of damp and mould in the bedrooms of his home. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding notice of work to his building, and related charges.
The complaint is about the landlord’s handling of the resident’s report of damage to her gutter. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: Response to the resident’s reports of repairs caused by leaks. Handling of the resident’s request for compensation following leaks at her property. Complaint handling.
The complaint is about the landlord’s handling of the resident’s shared ownership property purchase.
The complaint is about the landlord’s handling of the: Resident’s reports about the standard of cyclical redecoration works to the communal areas of the block. Associated complaints.