Sovereign Network Homes (202326209)
The complaint is about the landlord’s handling of: The resident’s information requests about the communal heating and bin storage, the resident’s reports of repairs to the windows.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Together Housing Association Limited (202411431)
The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property.
A2Dominion Housing Group Limited (202341828)
The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. Associated complaint.
Abri Group Limited (202327210)
The resident’s complaint is about the landlord’s handling of drain blockages in the property. The Ombudsman has also considered the landlord’s complaints handling.
Citizen Housing Group Limited (202302148)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). We have also investigated the landlord’s complaint handling.
City of Westminster Council (202226345)
The complaint is about the landlord’s response to the residents:
City of Westminster Council (202405147)
The complaint is about the landlord’s handling of issues with the resident’s heating and hot water. We have also considered the landlord’s complaint handling and record keeping.
Clarion Housing Association Limited (202322054)
The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint handling and offer of redress.
Clarion Housing Association Limited (202425422)
The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following an attempted break-in. Associated complaint.
GreenSquareAccord Limited (202322171)
The complaint is about the landlord’s response to the resident’s reports of noise transference from outside the property.