Irwell Valley Housing Association Limited (202308371)
The complaint is about the landlord’s handling of the: Resident’s reports of concerns with the communal cleaning. Resident’s reports of repairs to the communal entrance door.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Islington and Shoreditch Housing Association Limited (202305280)
The complaint is about the landlord’s handling of: The resident’s request for repairs to the wet room in the property. The associated complaint.
Islington Council (202224543)
The complaint is about the landlord’s handling of the resident’s: Reports of water ingress. Associated formal complaint.
Islington Council (202320838)
The complaint is about: The landlord’s handling of repairs to remedy water ingress into the property. The landlord’s complaint handling.
Lambeth Council (202229980)
The complaint is about the landlord’s handling of window repairs and replacements at the resident’s home. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202327732)
The complaint is about the landlord’s response to the resident’s reports of foul water leaking into his property. The Ombudsman has also considered the landlord’s complaint handling.
Leeds City Council (202328244)
The complaint is about the landlord’s: Decision to demolish the resident’s block of flats. Handling of the resident’s concerns relating to the property’s energy performance certificate (EPC). Response to the resident’s report of poor staff conduct. Handling of the resident’s reports of noise nuisance at the property. Handling of the resident’s request for a reasonable adjustment.
London & Quadrant Housing Trust (L&Q) (202309085)
The complaint is about the landlord’s handling of: Repairs to the resident’s floors. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202313842)
The complaint is about the landlord’s handling of: repairs to the communal roof. the resident’s associated complaint.
London & Quadrant Housing Trust (L&Q) (202325715)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the property and damp and mould. Staff conduct.