Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (202320835)

The complaint is about the landlord’s response to reports of a leak in the property and resulting damp and mould. The landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202327380)

REPORT COMPLAINT 202327380 London & Quadrant Housing Trust (L&Q) 29 May 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]

London & Quadrant Housing Trust (L&Q) (202327547)

The complaint is about the landlord’s handling of repairs at the resident’s property.

London & Quadrant Housing Trust (L&Q) (202418392)

The complaint is about the landlord’s response to leaks in the resident’s property including reported damage to the ceiling, hallway, walls and damp and mould. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202424163)

The complaint is about the landlord’s handling of works within the resident’s bathroom and kitchen.

London & Quadrant Housing Trust (L&Q) (202427925)

The complaint is about the landlord’s handling of: Water leaks from the flat above, including repairs and damp and mould. The associated complaint.

London Borough of Barking and Dagenham (202326483)

The complaint is about the landlord’s handling of: Reports of a broken bathroom extractor fan. Reports of a broken window. The associated complaint.

London Borough of Barnet (202424126)

The complaint is about the landlord’s handling of leaks, damp and mould.

London Borough of Hackney (202417345)

The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. Associated complaint.

London Borough of Hackney (202425669)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould, and the associated repairs.