Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Leeds City Council (202320179)

The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy and subsequent repairs.

Lincoln City Council (202302041)

The complaint is about the landlord’s: Handling of repairs to the property, including to address damp and mould. Handling of the associated complaint.

London & Quadrant Housing Trust (L&Q) (202219252)

The complaint is about the landlord’s handling of the resident's concerns of repairs required to the front and rear doors of the property, following break-ins. The Ombudsman has also considered the landlord’s complaint handling.

London & Quadrant Housing Trust (L&Q) (202309955)

The complaint is about the landlord’s handling of the resident’s: Request for an EWS1 form. Request for it to buy back his property. Reports regarding the level of natural light in his property. Concerns about scaffolding. Reports of outstanding communal repairs. Concerns about a change to its pet policy. Concerns about a new intercom system. Complaint.

Settle Group (202215101)

The complaint is about the landlord’s handling of: reports of staff conduct/racial discrimination; the resident’s complaint.