We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns about: the condition of the property after she moved in. the collapse of her living room ceiling. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about damp and mould at the property.
The complaint is about the landlord’s handling of: Adaptations to the resident’s property. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s:
The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. Concern about staff conduct. Associated formal complaint.
The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s reports of defects at her property, in particular repairs to the staircase.
The resident’s complaint is about the landlord’s handling of: The management of bins being kept in the communal area. The resident’s reports that he felt harassed by the landlord over the bins issue. Repairs to gaps in the structure of the property. The landlord’s record-keeping has also been investigated. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also looked at the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp and mould. We have also investigated the landlord’s complaint handling.