We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property which included: Drainage Damp and mould The shower The landlord’s failure to attend to an emergency repair. The landlord’s response to the resident’s concerns about a slug infestation and sealing the door. We have also considered the landlord’s handling of the complaint.
The resident’s complaint is about: The landlord’s handling of their request for service charge and building insurance information. The increase in the level of service charges. The Ombudsman has also considered the landlord’s complaint handling.
The resident’s complaint is about the landlord’s handling of repairs to a communal car gate.
The complaint is about landlord’s response to the resident’s: Concerns about a contact arrangement for repairs. Requests and queries about who attends repair appointments.
The complaint is about the landlord’s response to a break-in at the resident’s property.
The complaint is about the landlord’s handling of the resident’s reports of: responsive repairs. anti-social behaviour (ASB). the associated complaint.
The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB). complaint handling.
The resident’s complaint is about the landlord’s handling of repairs and security in her permanent property and her temporary housing placement.
The complaint is about the landlord’s handling of the resident’s: Reports of a sewage smell in the property. Associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbour. Request for rehousing.