54 North Homes Limited (202502900)
The complaint is about the landlord's response to the resident's reports of a pest infestation in her property. This report has also considered the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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A2Dominion Housing Group Limited (202348335)
The complaint is about the landlord’s response to the resident’s service charge enquiries. We have also assessed the landlord’s complaint handling.
Abri Group Limited (202332172)
The complaint is about the landlord’s handling of reports of repairs following a leak at the property.
Abri Group Limited (202449534)
The complaint is about the landlord’s handling of the resident’s: Reports of damp in a bedroom and the associated repairs. Reports of water pooling at the front of the property and the associated repairs. Associated complaint.
Amplius Living (202500808)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and associated repairs.
Anchor Hanover Group (202420861)
The complaint is about the landlord’s handling of: Communal maintenance and cleaning. The resident’s use of the communal garden.
Barnsley Metropolitan Borough Council (202401674)
The complaint is about the landlord’s handling of the resident’s reports of living in a cold property.
Birmingham City Council (202329385)
The resident’s complaint is about the landlord’s handling of: Her reports of a roof leak and damaged plaster on ceilings and walls. Her request for an asbestos check. Her reports of damaged cooker points. Her reports of a damaged intercom system inside her flat.
bpha Limited (202409252)
The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.
Bromford Flagship Limited (202328690)
The complaint is about the landlord’s handling of the resident’s: Reports of metal objects in the garden. Concerns about the conduct of contractors. Associated complaint.