Arun District Council (202449303)
The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
Decisions
We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
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Aster Group Limited (202438674)
The complaint is about the landlord’s: Handling of the resident’s concerns about her rent. Handling of reports of asbestos.
Bernicia Group (202422631)
The complaint is about the landlord's handling of the resident's reports of repairs to her front and back doors and windows.
Clarion Housing Association Limited (202340920)
The complaint is about the landlord’s handling of the resident’s: Service charge account. Concerns about the standard of communal cleaning. Associated complaint.
Gateshead Metropolitan Borough Council (202328159)
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and subsequent repairs. The associated complaint.
Gateway Housing Association Limited (202400771)
The complaint is about the landlord’s handling of: The resident’s request for a meeting to discuss cyclical works . Issuing service charge statements for years ending December 2021 and December 2022. The defects list for 2022 cyclical works supplied by the resident. The resident’s concerns about the replacement of the building’s windows.
Incommunities Limited (202444944)
The complaint is about the landlord’s handling of the resident’s reports of pests in the property.
London & Quadrant Housing Trust (202325759)
The complaint is about the landlord’s handling of the resident’s application to be moved to alternative accommodation. The landlord’s handling of the complaint has also been considered.
London & Quadrant Housing Trust (202327844)
The complaint is about the landlord’s handling of window repairs at the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Enfield (202416326)
The complaint is about the landlord’s handling of the resident’s concerns about signage on the estate.