Decisions

We publish decisions as part of our commitment to being open and transparent.

Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.

In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Westminster Community Homes Limited (202422536)

This complaint is about the landlord’s response to the resident’s reports of: Drainage issues outside his property. A leak in July 2024, causing damage to his kitchen. Damp, mould, silverfish and a sewage smell in his bathroom. Increased energy costs due to a loss of communal heating. The Ombudsman has also considered the landlord’s handling of the associated complaint.

A2Dominion Housing Group Limited (202435969)

The complaint is about the landlord’s handling of the resident’s: Request for rehousing. Reports of antisocial behaviour (ASB). We have also considered the landlord’s complaint handling.

Abri Group Limited (202424721)

The complaint is about the landlord’s handling of: The resident’s concerns about the structural safety of the property, subsequent repairs and her temporary move. The resident’s complaint.

Anchor Hanover Group (202422120)

The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.

Aster Group Limited (202419335)

The complaint is about the landlord’s handling of the condition of the property at the time of the resident’s mutual exchange and the subsequent repairs.

Aster Group Limited (202430598)

The complaint is about the landlord’s handling of: The resident’s reports of a drainage issue at the property. Repairs to the roof.

Birmingham City Council (202430972)

The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord offered to the resident.

Leeds City Council (202332540)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs at her main property, in particular: Plasterwork. Electrical issues. Mould treatment works. Kitchen repairs. Move to her temporary property. Reports of repairs at her temporary property.