Manchester City Council (202332637)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202307844)
The complaint is about the landlord’s handling of the resident’s: Reports that the drain servicing the ground floor toilet was blocked. Associated formal complaint.
Metropolitan Thames Valley Housing (MTV) (202311771)
The complaint is about: The landlord's response to the resident's request for a refund of his service charge. The landlord's response to the resident’s report of faulty lighting in the communal areas of his block. The landlord's complaint handling.
North Kesteven District Council (202317892)
The complaint is about the landlord’s handling of: Reports of damp and mould and the associated remedial repairs. Repairs carried out to the driveway following reports of a trip hazard . Reports of disability discrimination under the Equality Act 2010. The Service has also investigated the landlord’s complaint handling.
Norwich City Council (202335119)
This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns around related health impacts and damage. Concerns about the condition of the property’s kitchen. The Ombudsman has also considered the landlord’s complaint handling.
One Manchester Limited (202225060)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202308856)
The complaint is about the landlord’s handling of the resident’s:
Richmond Housing Partnership Limited (202311002)
The complaint is about the landlord’s handling of: Reports of a leak and the associated repairs to the kitchen. The associated complaint.
Royal Borough of Kensington and Chelsea (202233268)
The complaint is about the landlord’s handling of repairs to the resident’s windows.
Sanctuary Housing Association (202342780)
The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a pest infestation and related repairs at the property. Concerns about a leak coming from the water tank in the loft. Associated complaint.