We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Handling of repairs to a shutter. Response to the resident’s reports of damp and mould in the property’s living room. The Ombudsman has also investigated the landlord’s complaints handling.
The complaint is about the landlord’s handling of the repairs to a fence.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould at his property. The associated complaint.
The complaint is about the landlord’s goodwill payment offer for the resident’s complaint about being stuck in a lift.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The associated complaint.
The complaint is about the landlord’s: Handling of the resident’s request to keep a dog in the property. Management of the resident’s rent account, including a service charge refund. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.
The resident’s complaint is about the landlord’s response to his reports of roof leaks and the associated works. In addition, we have considered the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s response to the resident’s: Rent account queries Reports of damp and mould
The complaint is about the landlord’s response about the resident’s antisocial behaviour (ASB) reports.